Popular Articles
Unlock an Employee's Account
From time to time an employee will lock their account. Below are the instructions on how to unlock your employee's accounts. There are a few reasons why an account will become locked: The employee has not logged into the system in 14 days. If this is ...
Accessing Your W2 - Employee Access
Terminated employees, your W2 will be mailed to you automatically, no later than January 31st. In order to access your W2, you will need to be an active employee with your employer. Login in to Paid. If you can't remember your password, you can use ...
Accessing Your W2 - Admin Access
NOTE: W2s ARE ONLY ACCESSIBLE TO ACTIVE EMPLOYEES, TERMINATED EMPLOYEES WILL RECIEVE THEIR W2 BY US MAIL. THEY WILL BE MAILED ON OR BEFORE JANUARY 31 EACH YEAR. As an administrator, you will have access to download other employee's W2. You can do ...
Account Locked
PROBLEM: When logging in, you encounter an error "Account Locked" CAUSE: Accounts can become locked in a few different ways: Too many failed login attempts, if this is the case, your account will automatically unlock in 30 minutes. There is no need ...
Invalid Login Information
PROBLEM: If you're attempting to login to Paid and you receive an error "Invalid Login Information". CAUSE: The username or password has been entered incorrectly. SOLUTION: Check your username and password. Check to see if your cap locks are on? If ...