Unlock an Employee's Account

Unlock an Employee's Account

From time to time an employee will lock their account.  Below are the instructions on how to unlock your employee's accounts.

There are a few reasons why an account will become locked:
  1. The employee has not logged into the system in 14 days.  If this is the case a manager or administrator will have to unlock the account for the employee.
  2. The employee made too many failed password attempts.  In this case, the employee account will automatically unlock in 30 minutes, there is no need to create a support request.
In order to unlock your employee's account, login to Paid:
  1. Using the search bar in the upper right corner of Paid, type Password Unlock, or access it via the menu (Team > HR > Employee Maintenance > Password Unlock).
  2. Start typing the employee's name in the Employees box, you may also use the lookup icon as well.
  3. Once you have selected the employee(s), choose the Unlock button in the upper right corner.
The employee's account is no unlocked and the employee should be able to access their account.  If the employee doesn't remember their password, they can choose the Forgot Password link on the login page.